Return Policy

Please note our charging policy is included in our standard terms and conditions which you as a customer will have been asked to sign before being provided with our services. If you have been invoiced but have not received these or would like a copy please email sales@yourofficeanywhere.co.uk

Definitions:

Owner – Cardium Outsourcing Ltd T/A Your Office Anywhere
We, Us – The Owner
You – The Customer, whether direct customer or a party reselling our services to others but where You are being invoiced by, and therefore having contract with, The Owner
The Agreed Services – Provision of services as outlined in a formal quotation signed by You

By signing up to The Agreed Services provided by the Owner you have agreed to pay to the Owner the Charges for the Services. These Charges are fixed as agreed for the Period of the agreement. You shall, unless an agreed long term contract is in place, pay 2 months charges in month 1 (FIRST PAYMENT) and the normal monthly payment from month 2 onwards. This payment covers the payment for the month the service is activated and an advance payment for the following month. The service can be terminated at any point during the month (after the first payment) without incurring any further charges for the service.

If We, for any reason, do not accept or cannot fulfil The Agreed Services, no payment shall be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 working days.

If We cancel The Agreed Services and We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days. If We cancel The Agreed Services, you will be informed by telephone or email and the cancellation will be confirmed in writing by email.

Any refunds due will be made using the same payment method that You used when ordering the Services [unless you specifically request that We make a refund using a different method].

If You cancel after provision of The Agreed Services has begun but is not yet complete you will still be required to pay for the Services provided up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued 14 calendar days after you inform Us that you wish to cancel. Refunds will be made using the same payment method you used when ordering the Services [unless you specifically request that We make a refund using a different method].

Eligibility for refunds may vary according to The Agreed Services ordered. You will be required to pay for Services supplied up until the point at which you inform Us that you wish to cancel (please note that this may include charges for preparatory work that We have undertaken where We have reasonably incurred costs). Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums. If you are cancelling due to Our failure to comply with the Terms and Conditions signed when placing your order with Us you will not be required to make any payment to Us (unless such failure is due to an event outside of Our control or is due to your failure to comply with any of your obligations).

As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office. If We do not provide The Agreed Services with reasonable skill and care, and you have informed Us of the issues or concerns within the first month of the provision of The Agreed Service, you have the right to request remediation or, if that is not possible, or done within a reasonable time frame, you have the right to cancel. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued 14 calendar days after you inform Us that you wish to cancel. Refunds will be made using the same payment method you used when ordering the Services [unless you specifically request that We make a refund using a different method].

On an ongoing basis the Owner shall perform any calculations necessary so as to compute the correct Charges. The Owner will invoice you the Charges in advance and any adjustment necessary due to calculation of use of the Services during a calendar month shall be made to the invoice for the following month. You shall pay the Charges within the month to which the charges relate. On termination you are not entitled to any refunds for any fees or charges paid in advance. The Charges and any other fees payable under this Agreement are exclusive of Value Added Tax, which you must also pay. The Owner shall be entitled to suspend performance of any of the Services in the event that you fail to pay any sums in accordance with this Clause. Before exercising any right of suspension, the Owner will serve you with a written reminder (email) specifically drawing attention to their intention to suspend and giving a 7 day period to rectify the non payment before suspending the service. Payments should be made by the 15th of the month following the date of the invoice.

Termination and refunds
By you: You may terminate the Agreement by giving 1 months notice at anytime after the initial 2 month contract rental period. At anytime after the 2 month contract period the contract can be renegotiated on new terms. You will be required to pay for the Services used for the duration of the notice period. If We have agreed with You to contract for a period longer than a month, for example receiving 12 months service for the price of 11 no refund will be due if You cancel prior to the end of that contract period.
By the owner: The Owner can terminate immediately if you misuse the Services in any way or misuse or allow misuse of Access. The Owner can terminate at any time on 3 month’s notice in which case the Owner shall refund to you any Charges which you have paid in advance but for which you have not received the Services.